Frequently Asked Questions

About Us: 

KISS Picks, like our parent company KISS Addiction, is run by KISS fans just like you — we’ve been fans of this band since we were very young, and we love collecting KISS merchandise as much as you do! But, there really is nothing like going to a show and catching a pick from a band member, or meeting up after the show and trading them with friends. KISS picks are just as unique as the individual band members and provide a lasting reminder of KISS concerts.

Where do these picks come from?

One of our company’s partners was a partner in KISS Pick World, KISS’ official pick licensor, for more than ten years. Throughout our time with the company, we purchased quantities of our favorite picks to offer to you. We only sell official, legitimate guitar picks — no fakes or counterfeits.

What’s the best way to ship?

We highly recommend shipping via US Priority Mail, especially if prompt delivery and order tracking is important to you. Unfortunately, we cannot be responsible for items shipped First Class. We have experienced numerous issues with orders being late or damaged when shipped via First Class, especially to locations outside the United States. We have had orders shipping to Europe take up to eight weeks to arrive when shipped First Class. If you choose this method, please be extremely patient in waiting for your order to arrive.

When is the last day to order for Christmas delivery?

Orders within the continental USA must place orders by December 17 to ensure delivery before Christmas. We highly recommend Priority Mail. If you are ordering for delivery outside the USA, please order by December 14 and choose Priority Mail at checkout.

How do I return an item?

If you need to return an item, please email for a return authorization number. We cannot accept any apparel items that have been laundered and have had the tags removed. We cannot accept returns on underwear. Buyers pay all return shipping. We highly recommend shipping returns with a trackable shipping method to ensure delivery. Returns are subject to a 10% restocking fee.

What customs fees might I expect for international delivery?

Buyers are responsible for paying all import and customs fees to your home country. We are required to declare all orders as “merchandise,” and any fees your country charges to import merchandise from the United States are your responsibility to pay. We cannot list items purchased as “gift,” so please do not ask us to do so.

A note to EU buyers: Beginning July 1, 2021, US sellers have the option of collecting Value Added Tax (VAT) before shipping to the EU. Due to the administrative fees involved, our company has opted not to collect VAT at time of purchase. You will be responsible for any VAT due when your package arrives in your country.

You are also responsible for responding to your local post office when your package arrives, as it may not be delivered until the VAT is paid. If you do not pay the VAT in a timely manner, this may result in your package being rejected and shipped back to the USA.

A note to UK and Germany buyers:  We have suspended shipping to the United Kingdom due to a change in the way that the UK and Germany are handling Value Added Tax (VAT) beginning in 2021. The UK and Germany now requires USA sellers to collect VAT and pay an additional administrative fee to process orders to these countries.

What is your contact info?

11013 N. Woodstock Street #866.
Huntley, IL 60142
(224) 484-9903‬

Take 30% off your total order with code SPRING30! Excludes Autographed Items. Coupon code MUST be entered at time of checkout. Through 4/30/2024.

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